How long will it take for the orders to reach?
We maintain inventory of all the products that we sell on our website and thus can assure that the product will be dispatched within 1-3 working day after the order is placed. We aspire to get your product delivered at your doorstep within 4 to 6 days, but unavoidable circumstances and delays can make the deliveries slightly longer.
On Sundays and Holidays the orders are dispatched on the next working day. During busy times that is during holidays there can be processing and shipment delays.
Orders cannot be shipped to PO boxes or military addresses. Rural domestic addresses require 1 or more additional days to deliver.
Is it possible to track the order?
As soon as the order is placed, the confirmation email will be sent to your inbox. Once the order is processed and dispatched from the warehouse, we will email you the details such as tracking number and the link to track your order. Once again, if you are a registered user then you can log into “My Account” section of the website and directly view your order details.
What are the shipping charges?
There will be an additional charge of Rs.100 as shipping charges for order values under Rs.500. This amount will be charged to the total bill at the time of order placement.
What time of the day will the order be delivered?
Our courier partners will give you a call before delivering the product. Make sure that you are available to receive the calls because after 3 failed call attempts an email reminder will be generated and sent to you. If not responded the product will be returned to our warehouse.
Do you ship to international locations?
Currently the products listed on the website are distributed within India.
Do you offer Cash on Delivery?
If you are not comfortable making an online payment, then you can choose Cash on Delivery mode. With COD you will have to pay the amount at the time of delivery without making any advance payment. The maximum order value for COD is Rs 10,000. An additional Rs 70 will be charged if your order total is less than Rs 500.
Why COD is not available?
Cash on Delivery payment option is not offered by our Courier partners at certain serviceable locations. Also, COD is not available on some of our products. Thus, depending on the location and choice of the product COD may not be available as a mode of payment for certain users. In such cases you can opt for Netbanking or Credit Card payment option.
In case we receive a cancellation e-mail while the order has already been “processed” by us, the order cannot be cancelled. Muditam Ayurveda (muditamayurveda.com) has complete right to decide whether an order should be cancelled or not. Also, the customer has to agree to not dispute with the decision made by Muditam Ayurveda (muditamayurveda.com) and accept the decision of Muditam Ayurveda (muditamayurveda.com) regarding the cancellation.
In case of Perishable Goods
If a customer wants to cancel the order for perishable products, the cost of the products will have to be borne by them.
Cancellation of Order by Muditam Ayurveda (muditamayurveda.com):
Muditam Ayurveda (muditamayurveda.com) reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or the payment has been received. 100% payment shall be refunded, and the User shall be informed of the same. If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Muditam Ayurveda (muditamayurveda.com) for re-delivery shall be claimed from the User.